Minro Terms of Service

1. Acceptance of terms

By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the company you represent ("Customer," "you").

2. Eligibility

The Service is intended for business use by authorized representatives of a company. You must be at least 18 and have authority to bind your company to these Terms.

3. The service and license grant

Minro provides a platform that helps Customers monitor product usage and customer health, generate draft outreach, and surface issues, based on data Customers connect (e.g., product analytics, communication channels, uploaded customer lists). Subject to these Terms, Minro grants Customer a non-exclusive, non-transferable, revocable right to access and use the Service during the subscription term, for Customer's internal business purposes.

4. Accounts

You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us promptly at team@minro.com of any unauthorized use.

5. Customer data

• As between the parties, Customer retains ownership of the data it connects to or uploads into Minro (including data about its own end users).

• Minro will use that data only to provide and improve the Service, consistent with our Privacy Policy and any applicable data processing agreement.

• Customer is responsible for having the right to share any data (including its end users' data) with Minro, and for that data's accuracy.

6. Acceptable use

You agree not to: misuse the Service; attempt to access data or systems you're not authorized to access; disrupt, reverse-engineer, or attempt to extract the underlying technology of the Service; or use it to send unlawful, abusive, or deceptive communications.

7. Support

Support requests can be sent to team@minro.com.

8. Fees and payment

Fees, billing frequency, and payment terms are as set out in the applicable order form or subscription agreement signed between Minro and Customer, which governs over any conflicting description here.

9. Intellectual property

Minro retains all rights to the Service itself (software, design, and underlying technology). These Terms do not grant Customer rights to Minro's intellectual property beyond the license in Section 3.

10. Feedback

If Customer provides feedback or suggestions about the Service, Minro may use that feedback without restriction or obligation to Customer.

11. Confidentiality

Each party agrees to protect the other's confidential information disclosed under these Terms, using at least the same care it uses for its own confidential information, and to use it only to perform under these Terms.

12. Representations and warranties

Each party represents that it has the authority to enter into these Terms and will comply with applicable law in performing under them.

13. Indemnification

• Minro will defend and indemnify Customer against third-party claims alleging that the Service, as provided by Minro, infringes that third party's intellectual property rights.

• Customer will defend and indemnify Minro against third-party claims arising from Customer's data, or Customer's misuse of the Service in violation of these Terms.

14. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT PERMITTED BY LAW, MINRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MINRO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

15. Limitation of liability

EXCEPT FOR BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, AND EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO MINRO IN THE 12 MONTHS PRECEDING THE CLAIM.

16. Term and termination

These Terms remain in effect while Customer has an active subscription. Either party may terminate as set out in an applicable order form or subscription agreement, or if none exists, on 30 days' written notice. Minro may suspend or terminate access immediately for material breach. Sections that by their nature should survive termination (e.g., confidentiality, intellectual property, limitation of liability) will survive.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco, California.

18. Miscellaneous

• Assignment — Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets.

• Entire agreement — These Terms (plus any order form/subscription agreement) are the entire agreement between the parties regarding the Service.

• Severability — If any provision is unenforceable, the rest remains in effect.

• Notices — Notices to Minro should go to team@minro.com; notices to Customer will go to the contact on file.

• Force majeure — Neither party is liable for delays caused by events outside its reasonable control.

19. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "last updated" date above.

20. Contact us

Questions about these Terms: team@minro.com